Free US Shipping on orders over $25

Frequently Asked Questions

Order and Delivery

What is the cost of shipping within the USA?
Orders over $25 to the US are mailed first class for FREE. If desired, Priority Shipping is calculated upon checkout. ​ ​International orders are a flat rate of $10, but free shipping on orders over $60. Please note that International Orders may be subject to duties, customs and value added taxes. If an order is being shipped outside the continental US, as a condition of sale, the purchaser acknowledges and agrees that title to one's order transfers upon exportation from the US and immediately prior to importation of such order at at the border of the ship to location and assumes all risk and responsibility for the import clearance, duties and delivery to the final destination.
What is the cost of shipping to outside the USA?
​International orders are a flat rate of $10, but we offer free shipping on orders over $60. Please note that International Orders may be subject to duties, customs and value added taxes. If an order is being shipped outside the continental US, as a condition of sale, the purchaser acknowledges and agrees that title to one's order transfers upon exportation from the US and immediately prior to importation of such order at at the border of the ship to location and assumes all risk and responsibility for the import clearance, duties and delivery to the final destination.
I have questions about the product or want to change (color, size, size, price ...) what to do?
Feel free to contact us at info@tidalhairsticks.com and we will be happy to help!
How long will it take to receive my order?
Despite each Tidal Hair Stick being handmade, we pride ourselves on getting your order to you quickly. Most orders are shipped within 24 hours (unless holiday season) and then take 2-5 days for USPS delivery.
What is your refund policy?
There are no refunds unless the item is damaged upon arrival. For domestic orders, if your item arrives to you broken, just let us know and we would be happy to replace it. Photo proof of damaged item will be required. Items that are lost in the mail due to an incorrect address on the buyer's part will not be refunded. No refunds on international orders.
I want to cancel my order?
Please send an email to info@tidalhairsticks.com and let us know. If your order has not yet been shipped, we will happily refund your entire purchase. If it has already been shipped, we cannot offer a refund.

Payment

What forms of payment does the shop have?
We accept most major credit cards, PayPal, and Amazon Pay.
How can I change my payment method for an order?
Please contact us directly at info@tidalhairsticks.com and we will help change your payment preference.
How to use discount codes?
If you sign up on our email list, we often offer special discount codes. When checking out your order, just type in the code in the designated box.
Brunette woman wearing one Luna Tidal Hair Stick

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