Order and Delivery
What is the cost of shipping within the USA?
Orders over $25 to the US are mailed first class for FREE. If desired, Priority Shipping is calculated upon checkout.
Do you offer worldwide shipping?
At the moment, the only way to ship Tidal Hair Sticks outside the US/Canada is through our shop on Etsy at https://www.etsy.com/shop/TidalHairSticks. Shopify is working on providing us with accurate international shipping options directly through our website in the near future. Shipping to Canada is a flat rate of US$15, but is free on orders over $65. Due to the new German Packaging Act (VerpackG) we have temporarily stopped shipping to Germany through Etsy as well.
I have questions about the product or want to change (color, size, size, price ...) what to do?
Feel free to contact us at email@example.com and we will be happy to help!
How long will it take to receive my order?
Despite each Tidal Hair Stick being handmade, we pride ourselves on getting your order to you quickly. Most orders are shipped within 24 hours (unless holiday season) and then take 2-5 days for USPS delivery.
What is your refund policy?
There are no refunds unless the item is damaged upon arrival. For domestic orders, if your item arrives to you broken, just let us know and we would be happy to replace it. Photo proof of damaged item will be required. Items that are lost in the mail due to an incorrect address on the buyer's part will not be refunded. No refunds on international orders.
Oops- can I cancel my order?
Please send an email to firstname.lastname@example.org and let us know. If your order has not yet been shipped, we will happily refund your entire purchase. If it has already been shipped, we cannot offer a refund.
What forms of payment does the shop have?
We accept most major credit cards, PayPal, and Amazon Pay.
How can I change my payment method for an order?
Please contact us directly at email@example.com and we will help change your payment preference.
How to use discount codes?
If you sign up on our email list, we often offer special discount codes. When checking out your order, just type in the code in the designated box.